Behind all our projects is a five step process:

  • We review your current strategy

  • We investigate to understand your business and people and what their needs are

  • We agree with you the solution and plan for how to best make the changes

  • We support the implementation of the changes both through project management and supporting you and your team to adopt the new systems

  • We advise you on the next areas to improve

1. The customer journey.

Do your customers feel loved? Do you have more sales than you can handle? Can you really say that you know the answer to these questions? Do you have a sales funnel or is it more like a sieve?
 
We work with you to map the journey your customers take through your business both during the sales process and beyond. Looking at what happens in your business from their perspective. Only then can you see all the places you have been unintentionally upsetting them or just reducing your opportunities for repeat business. Once you have the roadmap it becomes a lot easier to add customer value.

 

2. Overall IT strategy and making sure it meets the needs of the business.

We think of your IT system as the skeleton for your business. So is your skeleton in good health? Does it match the shape of your business, or are there bits that are unsupported? We carry out a high level review to help you answer these questions and then help you plan how to solve any uncovered issues. This can include part time IT Director services to support you over a longer period of time to get your IT meeting your needs and really adding value to your business.

 

3. Integration of existing systems to reduce data entry and increase efficiency.

Have some great pieces of software? Are they driving you nuts because they don’t talk to each other, with lots of data entry and gaps where information just falls through? We can help you make sense of what you have and work with you to create a more seamless journey for the data in your business. Data is the lifeblood of your business.

 

4. Helping businesses strip out paper from their processes to reduce cost and again increase efficiency.

Still have paper forms? Filing cabinets? Tear off slips? Massive postage bills? An enormous stationery cupboard? Does any of that make you happy? Want to see what modern systems and processes can do to streamline workflows, improve communication, reduce costs, make peoples jobs more interesting, and make the business much more agile? Modern document management, databases and automation of communication can have a transformative effect on how a business runs, improving profit margin and staff satisfaction.

 

5. Succession planning and talent management strategies

So your IT systems and processes are amazing. What is your plan for the next five years, and how are you going to make sure you have the staff in place in these turbulent times to make it happen? Our expertise in training and development can be used to support you in making sure you have the talent in place to succeed.