There’s an interesting question that I’ve been asked many times in my business career, which centres around goal achievement. Whether that is adding something new to their lifestyle, wanting to get a new business initiative off the ground or trying to raise your profile in the competitive world of business.
When I give my answer, many of them nod with understanding….
Whatever the size of your business, from micro business to large conglomerates, it is only the flow of money into and out of your business that keeps your business alive. Let that blood dribble through your fingers for too long, and that business will suffer and eventually die. Just look at the demise of Debenhams, Arcadia Group, Mothercare to name just a few.
Read More“I’m so sorry to hear about your recent poor service with us. We normally pride ourselves on our five-star service, but we have been busier than usual, and this has led to inevitable delays as I’m sure you’ll understand. Of course, if you had caught us at a quieter time, blah do blah di blah.”
Have you heard that recently because I certainly have.
It’s where the poor customer service experience I have received has been belittled and makes me feel that it hasn’t been treated seriously. That not only annoys but is also likely to come out in various conversations I have with my large network of people. Nobody wants to feel they have dismissed with a brush off.
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